Order help
Changes, tracking and missing parcels
Prepared for our launch. Online ordering is not open. Our customer-care email will be added with our domain; product delivery estimates and final safety information will be confirmed before orders open.
Cancellations and address changes
Contact us as soon as possible to request a cancellation or address correction. We can only make ordinary changes before fulfillment has progressed too far; we will confirm whether the request was completed. Once an item has shipped, our return policy applies. Your rights to cancel delayed, unshipped merchandise are unaffected.
Check your delivery details
Please check your address and selected colors before payment. If a correction requires an extra shipping charge, we will explain it and obtain your agreement before charging it.
Tracking and separate packages
Different items may have different tracking numbers. A label-created scan can appear before the carrier has the parcel. Keep your order number handy when asking about a shipment.
Stalled or missing delivery
If a parcel seems late or tracking shows delivered but you cannot find it, check the delivery address, household, mailbox and safe delivery areas, then contact us. We will investigate with the fulfillment partner and carrier and arrange an appropriate replacement or refund. A delivered scan does not automatically close your claim.
How to reach us
Customer-care contact details will be published with our domain before ordering opens. Customer-care status.