Shipping and delivery
Shipping included. Details explained.
Prepared for our launch. Online ordering is not open. Our customer-care email will be added with our domain; product delivery estimates and final safety information will be confirmed before orders open.
Where we ship
Standard shipping is included in our listed product prices for the 48 contiguous United States and Washington, DC. We currently do not ship to Alaska, Hawaii, US territories or international destinations. Applicable sales tax is shown separately.
Supplier-direct delivery
Our fulfillment partners ship products directly to customers. Items in the same order, including Pick Your Trio selections, may arrive in separate packages. Separate tracking details will be provided when available. SquishSiblings remains your contact for help with the whole order.
Processing and delivery estimates
Processing time is the time before a parcel is handed to a carrier. Transit time begins after the carrier receives it. Product-specific estimates and fulfillment origins will be confirmed before ordering opens. A shipping-label notification alone does not mean that a carrier has received a parcel.
Stock changes and delays
We will not substitute a different color or style without your agreement. If an ordered item cannot be supplied, we will notify you and refund the affected item. If we cannot ship within the timeframe stated at purchase, we will contact you with a revised estimate and the option to cancel unshipped items for a refund. We will follow applicable shipment-delay, consent and refund requirements.
Delivery problems
If tracking stops updating or a parcel cannot be found, see our order-help process. We will work with the fulfillment partner and carrier; you will not be asked to negotiate with Alibaba.