Returns and refunds
A clear return process
Prepared for our launch. Online ordering is not open. Our customer-care email will be added with our domain; product delivery estimates and final safety information will be confirmed before orders open.
30-day return requests
Request a return within 30 days after delivery. For a change of mind, items must be unused, in their original packaging, and include all original parts. Contact SquishSiblings before returning anything so we can provide the correct return destination and instructions. Do not use the sender address on a parcel without authorization.
Return shipping
You pay return postage for a change-of-mind return. We do not charge a restocking fee or deduct a hidden outbound shipping charge from a refund. For damaged, defective, incorrect or materially misdescribed items, we cover any required return shipping and arrange an appropriate refund or a replacement you agree to.
Damaged or wrong items
Contact us promptly with your order number, a description of the problem and, if practical, photos of the item and packaging. Do not handle a leaking or damaged toy in an unsafe way. Missing original packaging does not automatically exclude a genuine defect claim. Please report problems within 30 days; this request does not limit your applicable legal rights.
Refunds
Approved refunds go to the original payment method. We initiate them within seven business days after approval, or sooner where required. Your bank or payment provider may take additional time to post the credit. A customer refund is not made dependent on when our supplier reimburses us. We do not require you to accept store credit.
Trio and partial returns
Pick Your Trio is three individually selected items. Eligibility is considered per item, and refunds use the amount actually paid for the affected item, including a proportionate share of any discount. No bundle discount is currently advertised.
Start a request
Our public customer-care email and authorized return routing will be added before orders open. See customer-care status.